Privacy Policy

This policy applies to argeninc.com, to forms we host on third-party advertising platforms, to our resident billing and account portals, and to any other communication where you provide us with your information.

Who we are

Argen Inc. has provided water conservation, utility billing, and sub-metering services to multi-family housing since 1982. We work with property owners and managers nationwide, and we bill and support residents at properties our clients enroll in our programs.

Information we collect

Information you provide directly

When you fill out a form on our website, request a bill audit, schedule a call, subscribe to our newsletter, download a resource, call us, or email us, we may collect your name, email address, phone number, company name, job title, property information, and anything else you choose to include in your message.

Information collected through third-party lead generation forms

We advertise on third-party platforms, including LinkedIn. If you respond to one of our ads, you may submit your information through a form hosted by that platform without visiting our website. These forms may be pre-filled from your profile. We may receive your name, email address, job title, and company, along with any answers you provide on the form. We use it to respond to your request and to contact you about our services.

Your use of those platforms is also governed by the platform's own privacy policy, which we do not control.

Information we receive from property owners and managers

Our clients provide us with information needed to run billing and conservation services at their properties. This may include rent rolls, resident names, unit numbers, move-in and move-out dates, lease and occupancy details, and account status. We use this information to set up accounts, calculate charges, and provide services under our agreement with the property.

For these services, we act on behalf of the property owner or manager. If you are a resident and you want your information corrected or removed from a property's records, you may need to contact your property management office as well as us.

Information about residents and account holders

If you have an account with us, we may collect and maintain your name, service address and unit number, mailing address, email address, phone number, account number, water and utility usage data, meter readings, billing history, payment history, and correspondence with our customer service team. If you pay a bill online, payment information is submitted to our payment processor. [Confirm whether Argen stores any partial payment card or bank account information, and name the processor.]

Information collected automatically

When you visit our website or use our online portals, we and our analytics and advertising partners may automatically collect your IP address, browser type, device type, operating system, referring website, the pages you view, and the dates and times of your visits. This information is collected through cookies and similar technologies.

Job applicants

If you apply for a position with us, we collect the information in your application and resume, including your contact details, work history, and education, and we use it to evaluate your application.

Tracking technologies we use

Google Analytics

We use Google Analytics to understand how visitors find and use our website. Google Analytics sets cookies that collect information about your visit, including the pages you view and how you arrived at our site. You can opt out of Google Analytics by installing Google's browser add-on at https://tools.google.com/dlpage/gaoptout.

LinkedIn Insight Tag

We use the LinkedIn Insight Tag to measure the performance of our LinkedIn advertising and to show ads to people who have visited our website. The tag collects information such as your IP address, device and browser characteristics, and the pages you view on our site, and it may associate that activity with your LinkedIn account. You can manage how LinkedIn uses your data for advertising in your LinkedIn account settings under Ads and Data Privacy.

Cookie controls

Most browsers let you refuse or delete cookies through their settings. Blocking cookies may affect how parts of our website function.

How we use your information

We use the information we collect to:

• Provide utility billing, sub-metering, conservation, and audit services
• Create and service accounts, issue bills, and process payments
• Respond to inquiries, service requests, and customer service calls
• Contact you about our services, including by email and phone
• Send marketing and promotional emails, where permitted
• Measure and improve our website and our advertising
• Evaluate job applications
• Maintain business records and comply with legal obligations

How we share your information

We share personal information with service providers who help us operate our business. These include:

• Webflow, which hosts our website and stores submissions from our website forms
• Zapier, which moves form submissions and contact records between the systems we use
• LinkedIn, which hosts our advertising and lead generation forms and provides advertising measurement
• Mailchimp, which sends and manages our email communications
• Pipedrive, which we use as our customer relationship management system to track inquiries and client records
• Calendly, which schedules calls and meetings you book with our team
• Arista Information Systems, which supports our billing and bill presentment systems
• [Payment processor name], which processes online bill payments

These providers are permitted to use your information only to perform services for us.

We also share resident and account information with the property owner or manager responsible for the property where the account is located, and with utility providers where necessary to research billing, meter, or usage issues.

We may disclose personal information when required by law, in response to a valid legal request, to protect our rights or the safety of others, or in connection with a merger, acquisition, or sale of business assets.

We do not sell your personal information.

How long we keep your information

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including to provide services, respond to inquiries, and comply with legal obligations. You may request deletion of your information at any time using the contact information below.

Billing and account records are kept for the duration of the account and afterward as required for accounting, audit, tax, and legal purposes.

Your choices and rights

Marketing email

You can unsubscribe from our marketing emails at any time using the link at the bottom of any email we send. You can also email us at water@argeninc.com and ask to be removed. We will process your request promptly. We may still contact you about an active service request or an existing business relationship, including billing notices and account communications, which are not marketing messages.

Access, correction, and deletion

You may request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. To make a request, email us at water@argeninc.com or call 770-760-9696. We may need to verify your identity before we act on a request.

Depending on where you live, you may have additional rights under state privacy laws, including the right to know what personal information we collect, the right to correct or delete it, and the right to opt out of targeted advertising. We will not discriminate against you for exercising these rights. To exercise them, use the contact information above.

If we hold your information because a property owner or manager engaged us to provide services, we may direct your request to that party or work with them to fulfill it.

Data security

We use reasonable administrative and technical safeguards to protect the information we collect. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If you have an online account with us, you are responsible for keeping your password confidential, and we encourage you to change any temporary password when you first log in.

Children's privacy

Our website and services are intended for adults and for business use. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it.

Links to other websites and social media

Our website, our ads, and our social media profiles may link to websites we do not operate. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies.

Changes to this policy

We may update this policy from time to time. When we do, we will revise the effective date at the top of this page. Continued use of our website and services after we post an update means you accept the revised policy.

Contact us

Argen Inc.
Mail payments to: P.O. Box 82389, Conyers, GA 30013

Email: water@argeninc.com
Customer service: CustomerService@ArgenInc.com
Phone: 770-760-9696
Toll free: 888-547-2133