Billing Error Case Study
A 324-unit affordable housing property was $1.04 million into a water problem that every sign said was a major underground leak. There was no leak. Instead, there was a billing error that had gone unchecked for years.
Every sign pointed underground. Usage had climbed into territory that only a structural failure could explain, and nothing on the property accounted for it. No standing water. No soft ground. No visible failure anywhere the maintenance team could reach.
So the property did what most properties do. They started scoping the repair.
The pipes were never the problem. The problem was on the bill, and by the time anyone thought to question it, $1.04 million had already moved.
What's inside:
- How a bill can look like a leak
- Where the math stops holding up
- How long an error can run before anyone catches it
- What we do before recommending a repair
If your bill has spiked and no one can find the source, consider a property audit before jumping to expensive repairs.
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