A 190-unit garden-style community built in 1972 came to us in December 2023 with water and sewer bills that felt high.
The first step was ruling out the bill. A provider bill audit and benchmark analysis confirmed both the rates and the billed volume were correct. The cost was real, and so was the usage behind it. Expected usage for the property was 118 gallons per day per occupied unit. Actual usage was 559.
An on-site water audit found the source. Targeted repairs and a full toilet rebuild project brought monthly excess water and sewer expense from $18,812 down to $1,075, a cash flow improvement of $17,737 every month. Continuous monitoring has caught two leaks since.
The full case study walks through every stage, with the usage and cost at each one. The bill was never the problem. The gap was.
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